1787927045a:7:{s:8:"place_id";s:27:"ChIJvSdcga4bdkgRFpeoZuOIc-8";s:4:"name";s:39:"Hotblack Desiato Estate Agent Islington";s:6:"rating";d:3.79999999999999982236431605997495353221893310546875;s:13:"total_reviews";i:65;s:12:"rating_label";s:3:"3.8";s:18:"review_count_label";s:10:"65 reviews";s:7:"reviews";a:5:{i:0;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/110117484142478217769/reviews";s:11:"author_name";s:11:"Wasfi Payne";s:6:"rating";i:1;s:4:"text";s:1270:"The rudest and most unprofessional estate agents I’ve ever dealt with.

Constant back-and-forth emails with this incompetent company they couldn’t even ensure the correct tenants were included in the right email chains.

The staff are consistently rude and seem unable to communicate effectively with each other. A particularly frustrating experience was when they contacted us three months before our contract ended to ask about renewal. We were happy to proceed and clearly explained that we would be doing a tenant change, which they confirmed was fine and began processing.

However, just four weeks before the renewal date, they suddenly informed us of a rent increase. This felt extremely underhanded. They knew we had already agreed to renew and were advertising a room at a set price, and they had ample time to discuss this with us - only to introduce a last-minute increase that left us with little choice but to accept it.

Rent was increased every single year for the last four years, which felt excessive and driven by profit rather than fairness.

To make matters worse, they carried out an inspection without informing us beforehand, and nothing was done to address this, not even an apology.

Overall, a very disappointing and frustrating experience.";s:25:"relative_time_description";s:12:"3 months ago";}i:1;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/106806259865686523760/reviews";s:11:"author_name";s:11:"patsy white";s:6:"rating";i:1;s:4:"text";s:426:"This agency was negligent in handling the sale of our property. I’m following up a formal complaint against them.
They mis-handled 3 offers for our property. We finally accepted an offer through them, which turned out to be null and void as they hadn’t carried out basic checks on the buyer, by which time we’d lost our other buyer.
We eventually went to Chestertons, got another £80,000 and were handled professionally";s:25:"relative_time_description";s:12:"7 months ago";}i:2;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/102220499724763984886/reviews";s:11:"author_name";s:9:"Cem Ergun";s:6:"rating";i:2;s:4:"text";s:387:"The experience could have been much better. Communication needs to improve, and the "professional cleaning" was far below expectations—I had to spend almost a week cleaning the property after moving in.

Also, make sure to take photos of everything when you move in. The check-out inventory is very detailed, but the check-in inventory is not, so having your own evidence is essential.";s:25:"relative_time_description";s:11:"a month ago";}i:3;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/103265883993838911220/reviews";s:11:"author_name";s:9:"gary cook";s:6:"rating";i:5;s:4:"text";s:382:"Hotblack Desiato have been our rental agents for many, many years. I have always found them to be easy to deal with and fast to react when there are problems. I can't fault them. I would recommend them to anyone. Brilliant service from all round great people.

PS: I have to admit that we originally asked them to look after our property because of Hitchhiker's Guide to the Galaxy.";s:25:"relative_time_description";s:12:"5 months ago";}i:4;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/113642027007828760948/reviews";s:11:"author_name";s:10:"Geoff Pugh";s:6:"rating";i:5;s:4:"text";s:261:"We’ve been renting through Hotblack for the past year. The levels of service and communication have been outstanding. Estate agents often deservedly get a bad rap, this has not been the case here,  Samantha J especially has been wonderful, highly recommended.";s:25:"relative_time_description";s:12:"3 months ago";}}}