1788522489a:7:{s:8:"place_id";s:27:"ChIJs87OFUNIdkgRXE0tBsZ53h4";s:4:"name";s:22:"Machins Solicitors LLP";s:6:"rating";d:4.4000000000000003552713678800500929355621337890625;s:13:"total_reviews";i:220;s:12:"rating_label";s:3:"4.4";s:18:"review_count_label";s:11:"220 reviews";s:7:"reviews";a:5:{i:0;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/116641329669977645394/reviews";s:11:"author_name";s:13:"Elliott Viola";s:6:"rating";i:5;s:4:"text";s:490:"The service, professionalism and communication from Jackie has been outstanding. She dealt with our sale and purchase with such care and grace. She really puts you at ease and is always willing to answer questions, no matter how big or small. Cannot recommend her highly enough. We feel very lucky she dealt with our case, and we hope Machins know how lucky they are to have her. Now to pop open a bottle and celebrate! Thank you so much Jackie, we are eternally grateful.
Elliott and Casey";s:25:"relative_time_description";s:12:"3 months ago";}i:1;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/114845907939138739412/reviews";s:11:"author_name";s:10:"Tim French";s:6:"rating";i:5;s:4:"text";s:327:"Exceptional customer service over past 7+ yrs to myself and close family members. Can't praise enough for comsistently high standards of client care.
Reasonably priced LLP offering an enviably wide range of services. Local, fairly priced.
(What's not to like, er... possibly location can be tricky at peak rush hrs?)
RECOMMEND.";s:25:"relative_time_description";s:12:"4 months ago";}i:2;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/111206756799832635743/reviews";s:11:"author_name";s:5:"Aysha";s:6:"rating";i:5;s:4:"text";s:221:"We recently had a brilliant experience with Radha - She completed all that we were looking for within the expected time frame and went above and beyond. We would definitely recommend her and Machins solicitors as a whole.";s:25:"relative_time_description";s:12:"5 months ago";}i:3;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/112325308489375168200/reviews";s:11:"author_name";s:6:"Dave W";s:6:"rating";i:1;s:4:"text";s:1479:"One of the worst solicitor firms I've ever had the misfortune of dealing with. They were representing the buyer of my flat and originally gave us the email address of the wrong person who would be dealing with the case - my solicitor regularly tried to chase them over a 6 week period but obviously got no where. They eventually managed to find the right person after the estate agent intervened and things started moving but when the buyer pulled out at the 8 week mark they apparently didn't get the instruction, and only confused the situation further.
2 months lost as well as the home I was hoping to move into, all because they seemingly don't know how to work email.
Avoid at all costs.

Edit 7/11: I can see they have replied to my review. Their claim that the initial contract was not provided until mid-October is factually incorrect. My solicitor, who I've worked with many times before, sent the initial contract on the 20th September. Due to the incompetence of this firm they'd actually given us the contact email for the wrong solicitor on their books, and for some reason that solictor decided to ignore all emails related to the case. It was only when the estate agent stepped in that Machins pulled their finger out 5 weeks later. I notice their reply also fails to mention the fact that they continued to chase my solicitor for a response after their client had informed them that they wished to pull out of the deal, adding more confusion into the mix. Cheers";s:25:"relative_time_description";s:12:"9 months ago";}i:4;a:5:{s:2:"id";s:65:"https://www.google.com/maps/contrib/102725527387838428168/reviews";s:11:"author_name";s:23:"Robinsons Estate Agents";s:6:"rating";i:1;s:4:"text";s:736:"JESSICA THEARA has been mostly uncontactable, slow to communicate, and when updates do arrive, they lack detail and urgency. Sale was agreed on 30th July 2025 to a cash buyer with no chain, yet over 16 weeks later (26th November) enquiries are still being raised. Completely unacceptable level of service.

EDIT (01.12.25 following response from owner):
While you state that you protect your clients’ interests, taking over 16 weeks to complete a straightforward cash, no-chain purchase feels excessive. For comparison, we successfully completed two property transactions in November, both involving mortgages and chains, within less than 10 working days. That, in our view, represents a satisfactory outcome for all parties involved.";s:25:"relative_time_description";s:12:"8 months ago";}}}