Frequently Asked Questions
The most common questions about how our business works and what can do for you.
I don't have access to my Google listing?
To claim your Google listing, click 'Own this business' located just below your telephone number. Follow the steps to verify your ownership, and you should regain access to your listing.I registered but it's asking me to upgrade even though I'm on a trial?
If you're on a 7-day trial, you should have received a password via email after registration. Instead of registering again, please log in using the provided password to access your trial features.I can't get the replies to work?
If you're facing issues with replies, please reach out to our support team on the right-hand side of your dashboard. Our agents will assist you in testing your account and resolving any issues.How do I add more branches or increase my monthly replies?
To add more branches or increase your monthly reply limit, you can upgrade your account by clicking on the QR button on your Google listing. This will provide you with options to customize your plan based on your needs.How do I automate reviews?
Automating reviews is not available at the moment, but we're working on implementing this feature, and it should be live in the next few weeks. Stay tuned for updates!How do I add my logo to the QR code?
To add your logo to the QR code, simply click on the QR button on your Google listing dashboard. This will lead you through the process of customizing and adding your logo to the QR code.AI-powered responses ensure well-crafted replies that showcase your expertise to make your business look amazing and in the process will boost your ranking, with Warm, friendly and professional replies, making your customers feel valued, by building trust whilst strengthening loyalty.
Please ensure you have the correct permissions to reply to your google reviews. If you don't, you may have to claim and verify the business first. Our customer support can help you with this process
Can't find the answer you're looking for? Reach out to our customer support team. support@reply.reviews